San Juan County Communications Authority
We Are Here for the Community
SJCCA impartially serves as the 911 call center for all of San Juan County.
We strive for excellence and professionalism on every call for service so we may build upon our community’s trust.
Why We Need You
911 Telecommunicators are the first, first responders. These dedicated professionals direct emergency response and provide lifesaving emergency medical instruction. They play an essential role in public safety and help save lives daily.
The San Juan County Communications Authority is looking for highly motivated, community-driven people to join our team of professionals. Our team members are the first contact point between the public and local police, fire, and medical services. If you’re looking for a fast-paced, challenging career, with opportunities for professional growth, 9-1-1 communications may be the perfect fit for you.
Bottom line: In any community, only a small percentage of people have the skillsets and abilities needed to become a public safety communications professional. If you think you have what it takes, If you want to be one of those special few, contact us to begin your journey.
We need people like you to help be that voice of reason and help.
What We Do
A 911 professional takes emergency and non-emergency calls from the public and then dispatches law enforcement, fire, or emergency medical units as appropriate. Telecommunicators are certified in medical and fire protocols and provide lifesaving instructions to callers. San Juan County Communications Authority 911 communications professionals coordinate with:
San Juan County Sheriff's Office
Farmington Police Department
Aztec Police Department
Bloomfield Police Department
San Juan Regional EMS
San Juan County Fire & Rescue
Farmington Fire Department
Aztec Fire Department
Bloomfield Fire Department
Training Program
SJCCA’s training program is an intensive, months-long certification process. This training includes classroom and on-the-job training, plus time to gain practical experience. During your initial year, you’ll receive a national Public Safety Telecommunicator certificate, become a certified Emergency Medical and Fire Dispatcher, and attend the New Mexico Law Enforcement Academy in Santa Fe for your state certification.
Other training includes:
- CPR
- FEMA
- Department of Homeland Security
Make an informed decision
The 911 profession is a challenging career, and we want you to make the best decision for you. After submitting your application and passing a certified typing test, you can ride along with an SJCCA dispatcher. You will hear live 911 calls and radio traffic during the ride-along with emergency personnel. Our professional team members can answer any questions you might have about a career in 911. For more information on how to apply to sit with one of our communications professionals, call 505-334-6000.
Expectations
A career in Public Safety Communications requires dedication, discipline, and the ability to remain calm in an emergency.
The 911 Telecommunicator plays a vital role as a conduit between the public and responders. The essential traits of a 911 professional include:
Ability to be calm in stressful situations
Ability to express compassion
and empathy
The ability to follow strict guidelines
The ability to
multi-task
Must have strong
coping skills
Must demonstrate superior personal accountability
Must be flexible and adaptable
Must have excellent
critical thinking
Compensation and Schedule
| Position | Job Description | Salary | Schedule |
|---|---|---|---|
| Public Safety Telecommunicator | SJCCA professionals stay calm in tense situations and demonstrate the capacity to keep callers focused and on the line while information is gathered. At SJCCA, we strive for excellence in every aspect of our career and continually train to the highest level. Our team members support each other so the entire team can successfully resolve emergencies. 911 professionals are impartial and openly receive all information to be dispersed to the correct agencies. SJCCA proudly serves San Juan County every day through training, teamwork, and dedicated leadership. | The current starting rate for a new 911 Dispatcher at SJCCA is $22.59 an hour. Because this position works 24 hours every day, there are ample opportunities for overtime. We have a competitive pay plan with annual step increases. There are also promotion and leadership development opportunities as your career evolves. | Emergencies can happen at any time, so there must be 911 telecommunicators on duty 24 hours a day, 365 days a year. SJCCA employees can work anywhere from 8-hour to 12-hour shifts, along with overtime opportunities. Shifts can depend on staffing levels, employee availability, and season. Currently, employees work at least 40 hours a week with up to 8 hours of overtime. The high need for 911 professionals and the 24-hour needed coverage will ensure there will always be a schedule to fit you. |
There are a variety of shifts available because this job is up and running 365 days a year.
GET IN TOUCH WITH US
We’d love to hear from you. Choose the most convenient method and we’ll get back to you as soon as we can. Thank you for your interest in San Juan County Communications Authority Department.
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Contact Information
505-334-6000